{FREQUENTLY ASKED QUESTIONS}

We strongly recommend that you polish your jewelry no more than once a year in order to avoid polishing wear. 

When your jewellery is professionally polished too often, it can shorten the life span of your items, for this reason we would suggest not brush polishing your jewellery more than once a year, especially your rings.

Authentic MINAS Jewelry and design objects always come with the iconic MINAS signature.  If you are unsure of the authenticity of your jewelry piece please contact us at getintouch@minas-designs.com

Oxidized Silver finished jewelry

Oxidized sterling silver will slowly fade with use over time, this is a desired look for our long time, loyal customers. All Minas jewelry come with a lifetime guarantee which includes re-oxidization at no additional cost.

The oxidization process we follow is unique to our studio, and so we strongly advise that re-oxidization only happens through one of our locations as to avoid an inferior finish. 

Life time guarantee

Every MINAS Jewelry piece comes with a life time guarantee. As part of the Guarantee we offer free of charge a polishing and re-oxidization service through our stores. Alternatively you can contact our Athens Flag ship store at 0030 2106233577 at any time between 10:00 - 15:30 Monday through Saturday for additional assistance. Additionally you can contact MINAS at getintouch@minas-designs.com 

Customers located outside of Greece or that have difficulty visiting one of our locations can contact our Flag Ship store. Customers can ship their items to our store with a shipping cost. 

Resizing 

Minas rings and bracelets have a unique fluid shape that characterizes them, because of this we offer free of charge our resizing services. This applies to all silver and oxidized silver rings and bracelets. In the case of gold jewelry pieces a cost may incur for the enlargement of the size. 

Damaged items

The life time guarantee covers the repair of all light damages, such as scratch removal and other signs of use. In the case of severe damage and or wear a cost be incurred for the repair. 

Neoprene rubber repair

In the case of repair or replacement of the neoprene rubber for bracelets and chokers the Life time guarantee does not cover the replacement. For additional information on the costs please contact the flag ship store at 0030 2106233577. 

Damaged painted jewelry

The life time guarantee does not cover the cost of repair and repainting.

Silver care 

We recommend you use a polishing cloth to remove mild tarnishing marks in conjunction with silver tarnish removal products such as SILVO for heavier tarnishing.

Use a small piece of cotton to apply the tarnish removal cream by rubbing the silver in small circular motions. Once the tarnish has been removed rinse the silver item in water and wash your hands thoroughly and dry them well.

Do not use tooth paste to polish your jewellery, toothpaste can cause scratches and damage to silver and gold alike.

Life time guarantee

Every MINAS Jewellry piece comes with a life time guarantee. As part of the Guarantee we offer free of charge a polishing and re-oxidization service through our stores. Alternatively you can contact our Athens Flag ship store at 0030 2106233577 at any time between 10:00 - 15:30 Monday through Saturday for additional assistance. Additionally you can contact MINAS at getintouch@minas-designs.com 

Customers located outside of Greece or that have difficulty visiting one of our locations can contact our Flag Ship store. Customers can ship their items to our store with a shipping cost. 

We strongly recommend that you polish your jewelry no more than once a year in order to avoid polishing wear.

Silver care & repairs

Minas prides itself on the care and attention to detail. Every Minas item comes with a lifetime guarantee, but customers may wish to tend to their jewellery themselves. With these individuals in mind, we conceived the following guide to silver care and repair.

Silver (Ag) is a precious metal known for its shiny and distinct look. Similar to most metals silver will tarnish over time. Part of the natural beauty of silver is it’s tarnish This will show up as a discoloration that may eventually turn into blue/black. This will usually occur on the points of the jewellery that come in contact with the silver irritant or skin, or on parts of the jewellery that are difficult to clean.

What is tarnish?

Tarnish occurs when silver comes in to contact with Hydrogen sulphide (H2S) and Sulphur Dioxide (SO2) in the air or its immediate surroundings.

The speed at which sterling silver tarnishes can be affected by it's general surroundings and environment.

Factors include, but are not limited to:
humidity, pollution, the Ph level of your skin and sweat, any chemicals you come in to contact with as well the food and water you may consume.

In the production of sterling silver copper is used, copper produces its own tarnish which may contribute to the discoloration of the sterling silver.

We would recommend as general guideline to avoid coming in to contact with the following as they can tarnish your Sterling silver items.

• Smoke
• Solvents
• Some paints
• Perfumes
• Hand creams
• Foods with high salt count
• Vinegar
• Detergents that include phosphates
• Acetone

We strongly recommend that you polish your jewelry no more than once a year in order to avoid polishing wear.